Total Quality Management Essays - Process Management, Management

Total Quality Management What is Total Quality Management? Quality is not determined or defined by the producing company. Quality is determined by the customer. Thus quality of a product or a service is the customer?s perception of the degree to which the product or service meets his or her expectations. Total Quality Management (TQM) is an approach to improving competitiveness, effectiveness, efficiency and flexibility of the organization in satisfying the customer demands. It is a process that recognizes the need to determine the customers' requirements and uses that knowledge to drive the entire organization to ensure those needs are fully met. It is essentially a way of planning, organizing and understanding each and every activity that takes place in the organization, and depends on every individual at his or her own level in the organization. Thus from Senior Executives to the person just cleaning the premises has to be involved in the quest for continual improvement towards the same goals, recognizing that each person and each activit y interacts and has an effect on others. Why TQM? Companies strive for Total Quality Management in an effort to: ? Increase customer satisfaction ? Increase customer retention ? TQM not only focuses on gaining a new customer but maintaining the current customers. ? Reduce customer complaints ? Attract new customers ? Increase organizational effectiveness ? Reduce costs due to less waste and rework ? Quality costs and every time something is done incorrectly, money is lost. ? Increase profitability ? Achieve a greater market share ? Maintain a competitive advantage Dr. W. Edwards Deming?s Quality Chain Reaction in figure 1 provides a logical rationale for implementing a quality improvement effort. It says that if an organization improves quality, costs will decrease due to fewer errors and more efficient use of materials and time. This causes an improvement in productivity and leads to capturing the market due to higher quality and lower prices. Therefore, a company will stay in business and provide more jobs1. Figure 1. Deming?s Chain Reaction provides the rationale for why an organization should start with quality. What are the specific reasons why a company should consider using TQM efforts? (1) Become more profitable: The main effects of quality on profits are realized through lower costs due to efficiencies achieved, higher customer retention, greater attraction of new customers, and the potential to charge higher prices (refer to figure 2). (2) Competitive position: What makes your company different from the one down the street? Why should a client keep your company or choose your company to do business with rather than your competitor? Competitive advantage is a unique strength relative to competitors, often based on quality, time, cost, innovation, or customer intimacy. If properly done, TQM?and the resulting high quality?can often serve as a competitive advantage because most firms have not yet adopted TQM.1 (3) Employee involvement: TQM requires total employee commitment to the process or it will fail. The whole idea is to permit the people who actually carry out the activities to continuously improve them. They are, after all, the ones who know them the best. They have a vital role to play and firm management must keep them involved. It is a complete change to the way business has been carried on in the past. Figure 2. HOW QUALITY LEADS TO PROFITS How do you Implement TQM? By applying following eight Quality Management Principles, organizations will produce benefits for customers, owners, people, suppliers and society at large. Principle 1 - Customer-Focused Organization Importance of Customer Satisfaction: Indirectly the company does not pay your wages, but the consumers do. Without their orders, no money would come into the company. Thus nobody would get paid at the end of the month. The customer is the most important person to the company. Customer satisfaction is the result of the number of positive and negative factors that are experienced by the customer. Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements, and strive to exceed customer expectations. Customer satisfaction is the result of the number of positive and negative factors that are experienced by the customer. The more satisfier factors present, the higher customer satisfaction. Eliminating dissatisfiers alone (by improving processes) will not result in increased satisfaction level. It will only result in fewer dissatisfiers. A

The Importance of a Residency Statement

The Importance of a Residency Statement Whether you are writing your residency statement or a nursing essay, there are several rules you must follow in order to ensure success. As someone with a great deal of experience writing and proofing college application essays, I have compiled a list of four fundamental rules that I believe are essential to writing good composition. If you are interested in learning about these rules, please read on. There are four crucial chapters in writing a good application essay. They are: creating an outline, composing the body, revision, and proofreading. As elementary as these might seem, youd be amazed at how well they work. Despite the desire you might have to rush through your essay and get it done, I must insist that you remain calm and allow yourself plenty of time to execute each step. As I said before, creating an outline (and/or road map) for your paper will help drastically in keeping your thoughts organized and your thesis on track. Writing the paper is, of course, the bulk of the job and will probably require the most time. Just as important, however, are the revision and proofreading processes. As these are the final (and often most crucial) steps, you might want to look into hiring a professional to help. While often difficult, writing a residency statement (or any personal essay for that matter) should not be complicated. Following these steps will aid in keeping the writing process on course and save you from getting to lost in the work. For more information about composing a residency statement and/or if you would like someone to proof-read your residency personnel statement, please dont hesitate to contact me.

Film Essay Example | Topics and Well Written Essays - 1250 words - 4

Film - Essay Example This work gives an analysis of the famous painting by the Polish director Roman Polyansky, who immediately gained recognition in Hollywood. A complex, intricate intrigue (Los Angeles private researcher Jake Gitts is hired by a wealthy young woman Evelyn Mulray to investigate a petty but suspicious affair, and as a result he intervenes in large, stubbornly revealing frauds in land and water speculation) and most importantly gloomy Secrets hidden behind the facade of calm and prosperity. Intentional thickening of colors in the image of the atmosphere of mystery and anxious expectation. The mandatory theme of rock that dominates people persistently pursues them and leaves no hope even for a cheerful, always brilliant "black wit" hired detective who wins professionally, but loses in love and generally in life ... he issue of morals is evidently shown in the movie. Chinatown starts with pictures of a man that cheats on his wife with a different woman. The pictures show the two lovers in different positions of sexual congress, although no private parts are shown (Polanski). As the film proceeds, Gittes and Evelyn are shown in a scene just after completing a sexual act. The scene is very erotically charged, and the viewers may be titillated by what they do not see. In the same movie, some characters smoke cigarettes, but the most eye-catching scene is when Evelyn Mulwray smokes a cigarette in bed next to Gittes. Also, the Chinese happen to receive all the racism attacks in the film noir. One such scene is the long winded sexual joke that was narrated by Gittes about  Chinese men. All these attributes of the style of the film noir are present in the work of Roman Polyansky, and first of all - the motive of evil destiny, embodied in the obsession of the hero about the inevitable defeat in the accursed Chinatown. In "China Town" not only carefully recreated the environment of the 30-ies, but also used various cultural, cinematographic allusions, links, reminders.

Apology versus Crito Essay Example | Topics and Well Written Essays - 1500 words

Apology versus Crito - Essay Example Apology versus Crito He questions politicians, poets and craftsmen and discovers that they in fact lacked proper knowledge. He challenges the people of Athens and proves that they are ignorant and foolish. He affirms that he is the wisest man because he knows that he knows nothing. His chief complainant is a man named â€Å"Meletus† (Apology) whom Socrates criticizes and questions him severely for calling him an atheist and blaming him for violating god made laws. Socrates claims strongly that he is not scared of the wrong accusations of the society and his life after death and because according to him it is unwise to fear death when you do not even knows what happens to the life after ones demise. Socrates calls Athens as â€Å"a lazy horse† (Apology) and compares himself to a gadfly who stings the people to provoke them. Socrates does not like politics as in his opinion his involvement in politics would have prevented him to serve for his people; lastly he defends himself and his sincere friends who stood by him through thick and thin, and praises his associates for loving him unconditionally. Moreover he favors death to imprisonment and exile, he thinks that â€Å"a life that is not examined is not worth living† so he would continue philosophizing even if his life is at stake. The â€Å"Apology† provides the most significant defenses of a truth-seeking life by Socrates. In his speech he contrasts himself with many well-known people and persuades that his philosophy and thinking is far better and different from others as he does not believe in just acquiring knowledge but rather clarifying ones judgment his philosophical views are entirely different from other philosophers, according to him, the

War in the Air Essay Example for Free

War in the Air Essay If there was a war today, aircraft would be used for the following reasons, parachuting soldiers into enemy lines, bombing enemy countries, transporting supplies to troops, spying on the enemy, observe aircraft carriers to gain valuable information about operations in the enemy lines. In 1914 planes were not as useful and were mainly used to watch enemy activities. The only weaponry used by aircraft were the guns which pilots carried to shoot down enemy planes this was very dangerous as pilots risked hitting the propeller and having the shot rebound and killing themselves. Later in 1915 a man called Anthony Fokker a Dutch designer working for Germany designed a machine gun timed to fire between the airplanes propellers. The invention made air combat more deadly and lead to dogfights which was clashes with enemy aircraft. Another source of weaponry used by pilots was small hand bombs which were dropped by hand; these bombs had little effect on the enemy and outcome of the war. In 1914 planes resources disabled the aeroplanes from transporting supplies to troops and operating attacks on the enemy. During 1914 planes were extremely unreliable and very dangerous, they were mostly used for observing the enemies lines, spying and collecting valuable information. At later stages Germany developed the Gotha it was one of the first bomber aircraft, these aeroplanes were very valuable as they collected information from the enemy lines they took valuable photographs. These aeroplanes were a great help for sailors and troops. The Zeppelins were not much use for attacking this was due to them not being able to carry enough bombs to do serious damage. These were a valuable weapon for war at sea and the Germans had the most advanced ones. In the earlier stages of war the important aircraft were the airships, the airships were gas powered by engines with massive bags of Hydrogen. The airships were mainly used by the British army for accompanying ships and tracking down u-boats. They spotted u-boats on the surface of the water and they gave a warning to allied troops. However Germany had an advantage as their airships were the Zeppelins they were an important weapon but more so to the war at sea. The Zeppelins flew higher and travelled at a greater speed.

Abortion: A Woman Has the Right to Choose Essay -- Argumentative Essay,

Abortion Introduction Abortion has become the common focus of diverse and influential debate in various societies, especially the U.S. One of the most confrontational topics argued is whether or not abortion is morally ethical. More than forty percent of all women will terminate their pregnancy by abortion at some point in their reproductive lives (Stacey OL). In spite of disagreement by many people, abortion is one of the most widespread medical procedures performed in the United States every single year. Eventhough abortion is opposed by many people, it should stay legal, because it is the right of a women to control herself or her body (Swomley, 1991). Pre-choice Abortion Abortion controversy can be broken down into two groups; those who oppose abortion and call themselves pro-life, and those who support abortion rights and consider themselves pro-choice. In 1916,the first family planning and birth control center in the United States was opened by Margaret Sanger. Fifty-seven years later in 1973, the Supreme Court of the U.S lined abortion legal during early stages of pregnancy to protect potential life in later stages, during case of Roe vs. Wade. Regardless of the court's ruling, abortion protests have grown from sidewalk picketing to clinic blockades, harassment of clinic workers and patients, vandalism, and even bombing, in the past thirty years. A fertilized ovum is less than the thickness of one human hair. It cannot be contemplated as the "baby". As thought upon by many people of humankind, it is outrageous to pretend that aborting the zygote or embryo is the same as "killing the baby", as pro-life movement emphasizes (Bettencourt, 1991). One of biggest arguments regarding the issue of abortion is whether or not l... ...hild later in life will decrease (Wattleton, 1991). Luckily, today in society, everyone is allowed to decide for themselves whether something is morally correct or incorrect. Ultimately, everyone is entitled to their own choices. Women should be permitted to resume choosing their personal preferences when it comes down to their bodies and reproductive lives. The advantages of abortion outweigh shortcomings. The case of Roe vs. Wade has assisted development of boundaries to conclude legal rights of the mother and the fetus. Although the pro-life and pro-choice group of persons are found, but there is nothing known as pro-abortion. While no one particularly wishes to end wonders of life, abortion guarantees protection and legal rights of women. Although abortion is opposed by many people, it should remain legal, as it is the woman's right to control her own body.

Dignity Of Difference

Globalization has been described as the interconnectedness of the world through new systems of communication (Sacks, 27). Thus it’s simply the increased interaction of the world through trade, communication, education, which is brought about by limited restrictions. In the book â€Å"The Dignity of difference† Sacks portrays the world as a global entity by ascertaining that the issue of globalization be it economical, political or cultural has it advantages as well as shortcomings .â€Å"In globalization its benefits are not spread evenly, there are winners and losers† (Sacks 2002, 27). . The economic aspect of globalization according to sacks is old enough in that â€Å"integration of distant regions into a single international economy has been a continuous process extending back for many centuries† (27) Economic globalization The phenomenon of globalization has greatly impacted today’s society in a tremendous way.According to Sacks Economic global ization has been achieved through a number of factors that have led to increased interconnectedness of different parts of the world. Such factors include the presence of free market, which is characterized by increased movement of goods and services across the countries, through use of common currency, through international banking institutions such as the international monetary funds, the World Bank and common trade organisations such as the world trade organization.In the book Sacks cites that economic globalization has led to increased movement of goods which has led to increased availability of variety of goods which leave the consumer with freedom of choice, further it has led to increased job opportunities â€Å"Free market is the best means we have yet discovered for alleviating poverty and creating a human environment of independence, dignity and creativity†(Sacks,2002,16). Increased trade and employment opportunities, further lead to improved living standards.However despite the said advantages, the benefits don’t reflect evenly all over the world especially due to capitalism which emphasizes on wealth creation, favoring the rich but imposing a heavy burden on the poor. Sacks, cogently explain that the issue of globalization which has led to capitalism, it’s difficult to comprehend in that it has it has its disadvantages. For instance it has led to increased inequality.Due to this phenomenon the gap between the poor and rich has increased tremendously leading to increased poverty level. According to Sacks as a result of increased shift of production employment rates decline leading to unemployment especially in poor countries. Due to globalization ,the rich countries restrict trade in that they impose tariffs and subsidies on goods, which are imported from developing countries this affects the, poor countries GDP often leading to increased suffering of citizensAnother negative effect of globalization according to Sacks is the prob lem of debt created by international financial institution who often led money to poor and developing countries. This debts are mostly accompanied by heavy disciplinary which according to Sacks, hurt the countries infrastructure and growth. In essence sacks quips that due to globalizations the moral consciousness brought about by the emerging inequalities is completely destroyed leading to a shift in people behavior as individuals move their attention from family members to the neighbors and the outside society.Also economic globalization has been viewed as to undermine the peoples sense of moral responsibility, in that due to global market ,individuals and countries find it hard to understand their responsibilities, for instance Sacks explains situation where due to increased transactions caused by global market an individuals responsibility is rendered irrelevant. Sacks, also blame the September 11 attack on globalization in that the attacks were planned through internet and as a result of capitalism.He states that, the very elements of capitalism made it possible for such attacks on innocent civilians to take place. Alternatives to conflicts For ages conflicts have continued to exist in the world often leading to tremendous and disastrous repercussions on mankind. These conflicts such as terrorism and poverty according to sacks have resulted despite increased globalization.In his book the Dignity of difference, Sacks tries to emphasize on the importance of virtues such as humility, restraint reverence, and ability to listen in trying to confront human problems, especially those associated to religious ideologies. In the book also Sacks quips that for the world civilization to completely destroy the evil associated with globalization especially the increased acts of organized crime, its important to incorporate in the society the ideals of religious traditions and wisdom.In that such attributes are the â€Å"sustained reflections of humanity’s place in nature and what constitutes the proper goals of society† (Sacks 2002, 12). in essence Sacks stresses the utmost importance of respecting the differences of others which should be celebrated in a way that promotes dignity. The book the Dignity of difference by Sacks highlights on importance of the world civilization to embrace tolerance and respect while dealing with those who are unique and different from us. In that it’s important to recognize the uniqueness of every individual and society.He quips that what happened in New York was as a result of crashing of civilization and could have been avoided if every religion had respected and acknowledged its differences while maintaining dignity. Thus for us to solve modern conflicts and problems we should embrace religion and respect each others differences. Conclusion It’s wise to conclude that though globalization is a blessing it has led to increased conflicts and suffering. And as such if humanity is to survive the onslaught of the dangers posed by globalization religion is paramount, whether Christianity, Islam or Judaism.